SupportYourApp is looking for a (Networking & Cybersecurity) Technical Support Consultant to provide exceptional remote support for our clients' products. You will be the primary contact for resolving technical inquiries and ensuring a high level of customer satisfaction.
What You'll Do
- Provide exceptional technical support via calls, chats, and emails.
- Resolve support inquiries of various difficulties.
- Gather required technical information to ensure the resolution of complex cases.
- Ensure customers' satisfaction with any interaction.
- Maintain a working knowledge of our client’s products and services.
- Securely work with customers’ sensitive information.
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues.
What We're Looking For
- Excellent English communication skills (at least C1 for both spoken and written).
- Prior experience in tech support, desktop support, or a similar role.
- Strong troubleshooting and problem-solving skills, attention to detail.
- Technical background related to networking (VPN, firewall, Amazon/Azure services, network as a service, cloud networking).
- Basic understanding of cybersecurity and working experience with an ISP.
- Customer-oriented and responsible attitude.
- Excellent interpersonal skills.
Nice to Have
- Experience with Zendesk or similar CRM systems.
- Experience collaborating with engineers.
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco.
- Experience with remote desktop applications and help desk software.
Technical Stack
- Zendesk
- VPN
- Firewall
- Amazon services
- Azure services
- Network as a service
- Cloud networking
- Remote desktop applications
- Help desk software
Team & Environment
You will communicate directly with developers and other departments across various IT companies to solve technical challenges.
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a global, fully remote position.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
