Hazel Health is hiring a Network Operations Manager to optimize the provider network that powers our care delivery model. This role owns the systems and processes ensuring our provider workforce is fully utilized, balanced, and positioned to scale sustainably. It sits at the intersection of workforce planning, scheduling operations, and data-driven decision-making.
What You'll Do
- Monitor, forecast, and report on provider capacity, utilization, and availability across care lines, states, expertise, and partnerships.
- Maintain and continuously refine workforce models that align provider supply with forecasted demand.
- Identify and address utilization gaps, under-capacity, and over-capacity trends.
- Ensure accurate and timely updates to provider schedules and availability data.
- Develop processes and tools that improve accuracy, efficiency, and automation within scheduling and capacity management systems.
- Collaborate with Product and Data teams to improve internal dashboards, analytics, and system integrations related to workforce optimization.
- Identify and implement opportunities for process automation and operational scale (e.g., via Healthie, Salesforce, or internal scheduling platforms).
- Partner with cross-functional stakeholders to define and track key metrics such as time-to-care, provider utilization %, and appointment fill rates.
- Support development and rollout of workforce planning frameworks, scheduling policies, and data hygiene protocols.
- Partner with Talent Acquisition and Clinical Ops to forecast hiring needs based on demand and utilization trends.
- Work with Clinical Leadership and People teams to ensure capacity models account for provider onboarding and time off trends.
- Collaborate with Customer Experience and Product to improve family scheduling workflows and optimize system throughput.
What We're Looking For
- 4–6 years of experience in workforce management, network operations, or healthcare operations.
- Proven track record managing workforce capacity and utilization in a multi-state, multi-disciplinary environment.
- Strong analytical skills and experience building dashboards or capacity models using Excel/Google Sheets or BI tools (e.g., Metabase, Sigma).
- Familiarity with healthcare EHR and scheduling systems (e.g., Healthie, Athena, Salesforce) and data management best practices.
- Exceptional attention to detail and ability to thrive in a fast-paced, scaling startup environment.
- Collaborative, proactive, and solution-oriented approach to problem-solving.
Nice to Have
- Experience in digital health or behavioral health strongly preferred.
Technical Stack
- Excel/Google Sheets
- BI tools (e.g., Metabase, Sigma)
- Healthie
- Athena
- Salesforce
Team & Environment
You will report to the Director of Network Operations and work closely with Clinical Operations, Care Navigation, Product, Talent Acquisition, Clinical Leadership, People teams, Customer Experience, and Data teams.
Benefits & Compensation
- Compensation: $100,000 - $125,000 + equity (Stock options)
- 401k match
- Healthcare coverage
- Paid time off
- Stock options
- Broad range of other benefits and perks
Work Mode
This is a remote position open to candidates in: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, WI.
We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and 'fair chance' ordinances.
