Happy Money is hiring a Network Administrator to manage the day-to-day administration, support, and troubleshooting of our enterprise network. In this role, you’ll serve as the first line of defense for network-related incidents and break/fix issues, assisting the Network Engineering team with operational tasks, maintenance, and escalations.
What You'll Do
- Act as first-line support for network-related incidents, outages, and break/fix issues.
- Monitor network health and performance, responding to alerts and service disruptions.
- Troubleshoot and resolve LAN, WAN, and wireless connectivity issues.
- Support and maintain Fortinet firewalls, switches, and wireless access points.
- Assist with configuration changes, firmware updates, and routine maintenance tasks.
- Escalate complex issues to Network Engineers as appropriate, providing clear documentation and diagnostics.
- Assist in maintaining accurate documentation of network configurations, changes, and procedures.
- Follow security best practices and change management processes for all network activities.
- Collaborate with IT infrastructure, security, and operations teams to resolve issues efficiently.
What We're Looking For
- Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
- 5+ years of experience in network administration or network support roles.
- Hands-on experience supporting Fortinet technologies (firewalls, switches, wireless).
- Experience troubleshooting LAN, WAN, and wireless network environments.
- Solid understanding of enterprise wireless networking concepts and support.
- Experience with network monitoring and ticketing systems.
- Strong troubleshooting, problem-solving, and documentation skills.
- Ability to work independently on incidents while following escalation procedures.
- Strong communication skills with both technical and non-technical stakeholders.
- Willingness to learn new technologies and stay current with emerging network technologies.
- Demonstrated ability to be a reliable, collaborative teammate who supports peers, communicates effectively, and contributes positively to the network team’s success.
- Demonstrated willingness to learn new technologies, processes, and best practices, and to continuously improve technical skills.
Nice to Have
- Certifications: CCNA, nseX, CompTIA Network+.
- Experience with ServiceNow and Jira ticketing systems.
- Experience supporting multi-site enterprise networks.
- Familiarity with basic cloud networking concepts (Azure or similar).
- Experience working in a manufacturing or industrial environment.
Technical Stack
- Fortinet technologies
- LAN, WAN, wireless networks
- Network monitoring systems
- Ticketing systems
Team & Environment
You will assist the Network Engineering team with operational tasks, maintenance, and escalations.
Benefits & Compensation
- Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.
Work Mode
This is a remote position open to candidates based in the US.
IEM does not discriminate against any applicant based on any characteristic protected by law.
