SupportYourApp is looking for a Chat Support Consultant to deliver outstanding customer support for a crypto trading platform. This fully remote role involves building strong customer relationships via live chat and email, requiring focus and adaptability to different shifts.
What You'll Do
- Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
- Build strong and lasting customer relationships
- Handle customer inquiries and feedback
- Provide valid, accurate information and solutions to customer requests
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What We're Looking For
- Native Norwegian speaker
- Excellent English communication skills (at least C1 level)
- At least 6–12 months of live chat support experience
- Basic financial knowledge or payment/banking experience
- Crypto industry knowledge
- CRM experience in Salesforce
- Strong analytical, logical thinking, and problem-solving skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Live chat support experience preferably in crypto or financial services
Technical Stack
- Salesforce
Benefits & Compensation
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
This is a fully remote position (global).
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
