SupportYourApp is seeking a (native Korean) Chat Support Consultant to deliver outstanding customer support for a cryptocurrency trading platform. You will be the frontline for customer inquiries via live chat and email, building strong relationships and providing accurate information in a fast-paced, fully remote environment.
What You'll Do
- Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
- Build strong and lasting customer relationships.
- Handle customer inquiries and feedback.
- Provide valid, accurate information and solutions to customer requests.
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
- Understand customers’ needs and deliver constructive feedback to the management team.
- Continuously seek ways to improve team performance and work efficiency.
- Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
What We're Looking For
- Native Korean speaker with C1 level English skills.
- At least 6-12 months of live chat support experience, preferably in crypto or financial services.
- Crypto industry knowledge.
- CRM experience in Salesforce.
- Strong analytical, logical thinking, and problem-solving skills.
- Positive, proactive and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Basic financial knowledge or payment/banking experience.
Technical Stack
- Salesforce
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, but also internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to global candidates.
SupportYourApp is an equal opportunity employer.
