Join SupportYourApp as a Customer Support Consultant for a prominent client in the crypto, trading, and blockchain sector. You will provide exceptional support through digital channels while collaborating with international teams to ensure customer satisfaction.
What You'll Do
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs consistently
- Always be up-to-date with relevant technology
- Securely work with customers’ sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What We're Looking For
- Native Dutch communication skills
- English communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in crypto, trading, or blockchain
- Experience providing support via live chats
- Experience with CRM systems
- Strong analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience in technical support
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position open to candidates based in Morocco. You will be part of a global, distributed team.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
