SupportYourApp is hiring a Native Arabic Chat Support Consultant to provide customer support for a cryptocurrency trading platform. In this remote role, you will handle customer inquiries, disputes, and communications via live chat, email, and tickets while staying current on platform updates and market trends. You'll join a fast-paced, multicultural team focused on delivering excellent service.
What You'll Do
- Provide efficient and excellent customer support for crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Deliver valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Work in a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What We're Looking For
- Native Arabic proficiency
- Strong English proficiency at a minimum of B2 level
- At least 6–12 months of online customer support experience
- Experience in live chat support and handling customer inquiries
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
Nice to Have
- English proficiency at C1 level
- Customer support experience in crypto or financial services
- Proof validation skills or payment/banking knowledge
- Financial background
- Crypto industry knowledge
- CRM experience
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards system
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote, global position within a multicultural team. The role requires adaptability to different shifts, including weekends and holidays.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
