Compass Career Solutions is hiring a National Special Projects Director - Human Services

Compass Career Solutions is looking for a National Special Projects Director to provide critical operational leadership and project management across our human services organization. This high-impact role involves significant travel (80-90%) to stabilize services during leadership vacancies, manage national initiatives, and apply operational expertise across multiple states.

What You'll Do

• Serve as an interim operational leader during critical vacancies, providing direct supervision, team support, budget oversight, and ensuring continuity of quality services.
• Act as a subject matter expert in operations, regulatory compliance, best practices, and process improvements.
• Lead national projects and initiatives from initiation to completion, managing scope, planning, execution, stakeholder communication, budget tracking, and transition.
• Conduct detailed operational and systems analysis to identify inefficiencies, recommend solutions, and support strategic decisions.
• Support change management, quality assessments, new service stabilization, and cross-functional collaboration.
• Contribute to national communities of practice, policy development, training creation, satisfaction surveys, acquisitions support, and other strategic priorities.
• Travel on short notice to support urgent operational assignments while balancing national project work.

What We're Looking For

• A Bachelor’s degree in Organizational Development, Business Administration, or a related field.
• 7+ years of experience leading and managing human services, preferably residential and/or day services for persons with disabilities.
• Proven project management experience (1–3+ years) including scope definition, planning, execution, risk management, stakeholder engagement, and successful project delivery.
• Experience applying formal project management methodologies (Agile, Waterfall, Hybrid), including project charters, RAID logs, change management, and executive reporting.
• A strong understanding of regulatory, compliance, and operational frameworks in human services across multiple states.
• Expertise in Microsoft 365 & Excel: Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Experience managing project budgets, forecasting costs, allocating resources, and delivering projects within scope and financial parameters.

Nice to Have

• Certifications: PMP, APM, CPPM or other project management certification.
• Experience with project management tools such as ClickUp, Zilicus, MS Project, or Visio.
• Experience managing multi-state operations or national initiatives.
• Familiarity with workflow optimization, system development, and operational assessments.
• Experience designing and executing organizational change plans, including stakeholder readiness, communications, training, and adoption tracking.
• Ability to proactively identify, mitigate, and escalate risks using structured tracking tools.
• Ability to define KPIs, track performance metrics, and leverage data for continuous improvement.

Technical Stack

• Microsoft 365: Excel, Word, PowerPoint, Outlook, Teams, SharePoint
• Project Management Tools: ClickUp, Zilicus, MS Project, Visio

Team & Environment

This is a national role supporting operations and projects across multiple states.

Benefits & Compensation

• Compensation based on geographical area plus bonus potential.
• 401K plan with employer match after one year of service.
• PTO that increases with tenure, PTO donation options, and paid sick leave.
• Medical, dental, and vision coverage.
• Pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA).
• 100% company-paid long-term disability and life insurance.
• National Brand Discounts, Employee Referral Program, and Employee Assistance Program.
• Mileage reimbursement for business travel.
• Internal job mobility nationwide due to multi-state footprint.

Work Mode

This is a hybrid position open to candidates located in MN, WI, IN, OH, KY, TX, OK, LA, or CO.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers.