Skydio is hiring a National Security Solutions Specialist (NatSec Dock) to serve as a hands-on, customer-facing Solutions Engineer and Subject Matter Expert for Federal and Defense customers. You will partner with Federal Sales to win technical validation, deploy dock-based autonomous systems, and ensure successful operation across compliant cloud and on-premise environments, acting as a critical bridge between customers and internal Product and Engineering teams.
What You'll Do
- Partner with Sales and Customer Success to win technical validation and define deployment success criteria.
- Serve as the Dock subject matter expert for Skydio’s autonomous systems operating in cloud and on-premise environments.
- Lead system demonstrations, proofs-of-concept, and field trials, including hands-on dock installation, configuration, operation, and troubleshooting.
- Deploy and support dock-based hardware and software, ensuring systems are installed, tested, configured, and delivering value as agreed.
- Design, deploy, and troubleshoot compliant cloud, on-premise, WiFi, cellular, and IP networking architectures.
- Communicate directly with customers to understand requirements, address issues, and manage expectations.
- Act as the customer’s technical representative internally, coordinating with Product, Engineering, and Sales to resolve issues and fulfill requests.
- Track and manage deployment and implementation efforts for federal customers.
- Quantify product feedback and brief internal stakeholders to influence software, hardware, and deployment improvements.
- Build scalable deployment processes for dock installations on secure government networks.
- Support customer onboarding, training, and early operational use to drive long-term adoption and expansion.
- Support executive briefings, customer reviews, and go-to-market activities as required.
What We're Looking For
- Ability to travel up to 70 percent of the time.
- FAA Part 107 certification or ability to obtain.
- Active Secret or Top Secret clearance, or the ability to obtain.
- US Citizenship required due to government contract.
- 3+ years supporting cloud-connected or on-premise hardware and software systems.
- Strong hands-on experience with WiFi, cellular, and IP networking, including troubleshooting connectivity issues.
- Familiarity with compliant cloud environments, on-premise deployments, and secure data handling.
- Experience installing, configuring, testing, and maintaining hardware systems in customer environments.
- Familiarity with Linux-based systems and mechanical or robotic platforms.
- Proven ability to implement new technology and coordinate with technical teams to deliver on customer schedules.
- Strong written and verbal communication skills, with comfort presenting to customers and internal stakeholders.
- Experience working directly with customers through proactive, metrics-based engagement.
- Comfortable working outdoors, at height, and performing physical tasks such as lifting up to 50 lbs and climbing ladders.
Nice to Have
- Basic scripting or software integration experience.
- Working knowledge of REST APIs and customer integrations.
- Experience with commercial or government autonomous aircraft systems.
- Cloud or infrastructure certifications.
- Degrees in Computer Science, Engineering, or related technical fields.
- Experience bridging operators and engineers, with credibility in both field deployments and technical discussions.
Technical Stack
- Linux-based systems
- REST APIs
- Compliant cloud environments
- On-premise deployments
- WiFi, cellular, IP networking
Team & Environment
This role reports into the Solutions Engineering organization and partners closely with Product, Engineering, Sales, and Customer Success.
Benefits & Compensation
- Compensation: $126,800 - $158,500 + commission + equity
- Equity in the form of stock options
- Comprehensive benefits packages
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
- Group health insurance plans
- Relocation assistance for eligible roles
Work Mode
This role is onsite.
Skydio believes that diversity drives innovation and is committed to growing a network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.
