Scan.com is looking for a National Program Manager to be instrumental in supporting and scaling our Workers' Compensation division. This role sits at the intersection of operations, product, and network development, serving as the operational backbone of the WC program and reporting directly to senior leadership.
What You'll Do
- Design, implement, and optimize operational workflows for the Workers' Compensation division.
- Support and manage operational teams, including training and performance management.
- Develop and track KPIs to measure operational excellence and program performance.
- Build efficient processes and systems to support the scalable growth of the WC program.
- Collaborate cross-functionally with Sales, Product, Network Operations, and Growth teams to ensure seamless execution.
- Assess and support network strategy as it ties into operational utilization and state-specific requirements.
- Identify bottlenecks and implement solutions to drive operational efficiency.
- Manage relationships with suppliers, providers, and key stakeholders in the WC ecosystem.
- Ensure compliance with state regulations and Workers' Compensation requirements.
- Create and maintain operational documentation, playbooks, and training materials.
What We're Looking For
- Experience building and scaling operational programs, workflows, or teams in healthcare, workers' compensation, insurance, or adjacent industries.
- Strong program management skills with a track record of delivering complex initiatives from concept to execution.
- Deep understanding of operational excellence principles, including process optimization, performance management, and continuous improvement.
- Ability to work cross-functionally and influence stakeholders at all levels of an organization.
- Data-driven mindset with experience in establishing and tracking operational metrics and KPIs.
- Excellent problem-solving skills and comfort navigating ambiguity in a fast-paced startup environment.
- Strong communication skills with the ability to translate complex operational concepts into clear documentation and training materials.
- Bias toward action and ownership, with a hands-on approach to getting things done.
- Passion for improving healthcare access and outcomes for patients.
Nice to Have
- Experience with Workers Compensation processes, state regulations, or healthcare operations.
Team & Environment
Reports directly to senior leadership.
Benefits & Compensation
- Salary: $100,000 - $125,000
- 401k
- Healthcare, Vision, and Dental
- All the equipment needed for you to do your role effectively
- Flexible working
- Remote or hybrid working options
- Personal Development budgets
- 18 days PTO plus public holidays
- 10 paid sick days
- Inclusive policies designed by our team, for our team
Work Mode
This is a hybrid position.
Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.
