Allianz Partners Australia is looking for a National Network Manager to provide dynamic leadership managing complex provider networks and strategic initiatives for our Home & Easy Living business. You will be instrumental in ensuring compliance, driving growth, and navigating high-pressure environments with professionalism.
What You'll Do
- Take ownership of the national CRM platform for provider management.
- Oversee trade and supplier networks, ensuring compliance and governance.
- Monitor provider relationships to ensure service delivery meets KPIs.
- Ensure financial and contractual compliance across the network.
- Hold providers accountable to Allianz KPIs for timeframes and quality.
- Conduct Vendor Integrity screening and manage contracts via Salesforce.
- Manage stock supply and compliance with ISO frameworks.
- Initiate strategic projects for process improvement and cost efficiency.
- Foster positive client experiences and strong stakeholder relationships.
- Implement processes to mitigate risks in complex customer cases.
- Manage WH&S requirements for contractors and providers.
- Maintain a customer-focused team and ensure operational efficiency.
- Support sales and relationship management efforts.
- Provide leadership and mentorship to team members.
What We're Looking For
- A tertiary qualification in management or a relevant field.
- 5+ years of leadership experience within People Care or Assistance environments.
- Experience in project management and home modification.
- Proven ability to manage budgets and improve financial outcomes.
- Strong decision-making, problem-solving, and communication skills.
- Ability to manage teams effectively and retain key staff.
- Professionalism and ability to work under pressure.
- Ability to work both autonomously and collaboratively.
- Demonstrated drive to take on increased responsibilities.
- Proven professionalism, maturity, and candor in work ethic.
- Ability to communicate effectively at all business levels.
- Ability to tailor communications to appropriate audiences.
Technical Stack
- Salesforce
Work Mode
Details regarding work mode (e.g., remote, hybrid, onsite) are to be discussed during the recruitment process.
We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
