Papel is seeking an MSO Exchange Shop Manager to own the daily operations of our physical currency exchange shop in Hong Kong. This role is essential for maintaining audit-readiness under the Money Service Operator (MSO) license, ensuring full compliance, and implementing standard operating procedures for operational excellence.
What You'll Do
- Open and close the shop and perform daily cash balancing.
- Manage display rate management, updating digital or physical display boards to reflect real-time FX rates.
- Maintain complete and auditable records of all cash transactions and reconciliations.
- Oversee and document daily operations in line with MSO compliance requirements.
- Ensure compliance with company’s AML & CFT policy in day-to-day operations.
- Ensure proper storage and access to all physical and digital documentation for audit readiness.
- Monitor and enforce Standard Operating Procedures (SOPs), flagging any non-compliance.
- Liaise with internal compliance, risk and operational teams on reporting, updates, and shop-specific risk issues.
- Conduct regular internal checks to confirm process accuracy and recordkeeping integrity.
- Manage petty cash, client logs, and inventory related to cash handling tools or registers.
- Support remote management team with status updates, reports, and audit preparation.
- Maintain clean and clear transactions logs and cash movement trails.
- Alert central teams of any deviations, fraud risks, or audit requests.
- Maintain access to any physical vaults/safes for storing cash.
What We're Looking For
- Bachelor’s degree in Business Administration, Accounting, Finance, Risk Management, or related field.
- 1–3 years’ experience in operations or compliance within a money service business, financial services, or retail banking environment.
- Knowledge of MSO licensing requirements and regulatory standards in Hong Kong, including AML, CTF, and record-keeping obligations under the AMLO.
- Familiarity with HKMA and Customs & Excise Department audit procedures and expectations for physical shop compliance.
- Experience with cash handling, reconciliation processes, and physical record management.
- Strong understanding of SOP governance and the ability to ensure operational procedures are followed daily.
- Fluent in Cantonese and English (spoken and written).
- Proficient in Microsoft Office (especially Excel) and experience with basic POS or transaction recording systems.
Nice to Have
- 1–3 years of operations or compliance-related experience, preferably in financial services or retail FX.
- Familiarity with MSO guidelines and Hong Kong compliance expectations (training can be provided).
- Mandarin proficiency is a plus.
Technical Stack
- Microsoft Office (especially Excel)
- Basic POS or transaction recording systems
Team & Environment
You will liaise with internal compliance, risk and operational teams and support a remote management team.
Work Mode
This role is onsite in Hong Kong.
Papel is an equal opportunity employer.
