U-Haul Co. of Iowa is hiring a Moving Help Team Leader to lead a team of agents providing customer support across multiple channels. You'll be responsible for guiding your team, handling escalated concerns, and fostering a culture of collaboration and improvement in a dynamic setting.
What You'll Do
- Lead and support a team of agents as they assist customers via phone, chat, and email.
- Guide agents in troubleshooting and determining the best outcomes for customers.
- Promote a culture of continuous improvement, innovation, and collaboration.
- Report, document, and escalate bugs, issues, and concerns to management in a timely manner.
- Handle inbound and outbound customer service calls, including disputes and escalated concerns.
What We're Looking For
- Strong ability to guide and support a team in real time across phone, chat, and email channels.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
- Ability to thrive in a fast-paced environment and remain steady in high-pressure situations.
- A proactive mindset with a passion for identifying solutions and driving improvements.
Nice to Have
- Previous customer service or operational support experience.
- 2+ years of customer service experience.
- Experience with inbound/outbound calls.
- Experience responding to and sending customer emails.
- Chat support experience.
- Proficiency with Excel and Word.
Technical Stack
- Excel
- Word
Work Mode
This is an onsite position located at 2727 N Central Ave, Phoenix, Arizona 85004 United States of America.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
