Hunt St is looking for a Mortgage Broking Support VA (018-619) to own the end-to-end management of loan files. In this role, you will take full responsibility for files once strategy is set, ensuring a smooth, compliant, and accurate process from lodgement to post-settlement. You’ll be part of a collaborative, professional, and vibrant business that values ambition.

What You'll Do

Manage loan files from pre-submission through to formal approval and settlement
Manage post settlement checks and annual client reviews
Accurately prepare and submit loan applications via ApplyOnline, Simpology, Loanapp, and other platforms
Prepare and maintain accurate lender notes to ensure all files meet NCCP requirements, including collecting and verifying supporting documents
Proactively track applications through the lender’s assessment process and manage MIRs (missing information requests) to avoid delays
Provide regular proactive updates to clients to ensure a 5-star experience
Act as the primary point of contact for lenders, BDMs, real estate agents, solicitors, and settlement agents to obtain information and provide updates
Maintain an immaculate CRM database to ensure reporting and post-settlement marketing is accurate and up-to-date
Review loan documentation for accuracy and completeness
Coordinate settlement bookings and liaise with relevant parties
Ensure settlements are completed smoothly and within required timeframes

What We're Looking For

A minimum of 5 years of experience in loan processing, mortgage administration, or broker support within the Australian Mortgage Industry
Strong communication skills and proficiency in the English language
Strong understanding of the end-to-end mortgage process from pre-submission through to settlement
Expertise in lodging applications across a wide panel of lenders, including the big 4 and tier 2/3 lenders
Proficiency in using CRM systems, loan submission platforms, and the Microsoft Office Suite
Proficiency in specific loan application software and CRM systems: Infynity (Finsure CRM), ApplyOnline, LoanApp, Simpology
High attention to detail with strong file management and documentation skills
Ability to manage multiple files, conditions, and deadlines accurately