Unknown Company is hiring a Modern Workplace Administrator

Southern New Hampshire University is looking for a Modern Workplace Administrator to provide support and administration across Microsoft 365 and SNHU-managed endpoints. In this role, you'll respond to service requests, troubleshoot end-user issues, and ensure a positive digital experience within our Microsoft Modern Workplace environment.

What You'll Do

• Maintain, configure, and manage SNHU-issued Windows and macOS devices using Intune and JAMF.
• Handle software packaging, deployments, and updates using MECM or Microsoft Endpoint Manager.
• Support end-user questions and troubleshoot issues related to Microsoft 365, Power Platform, and Microsoft Intune/MECM.
• Maintain accurate documentation, runbooks, and ticketing notes in ServiceNow.
• Follow established processes for patching, compliance, and endpoint security requirements.
• Escalate unresolved technical issues to senior staff while providing context and supporting details.
• Maintain a helpful, professional, and service-oriented approach when working with colleagues and end-users.
• Participate in routine audits, asset tracking, and system clean-up tasks.

What We're Looking For

• 2+ years of experience in IT Administration, IT Support, or a related area.
• Experience with Microsoft 365 administration, including Teams, OneDrive, and SharePoint Online.
• Experience with Windows and macOS operating systems.
• Experience with patch management, compliance, and security best practices.
• Experience with ServiceNow or comparable ITSM platforms.
• Experience with scripting or automation, such as PowerShell.

Technical Stack

• Microsoft 365
• Microsoft Intune
• MECM
• JAMF
• PowerShell
• ServiceNow
• Power Platform

Team & Environment

You will report to the Manager, Enterprise Applications.

Benefits & Compensation

• Annual pay range: $64,283.00 - $102,872.00, with a target hiring range of $71,033.00 - $96,103.00.
• High-quality, low-deductible medical insurance.
• Low to no-cost dental and vision plans.
• 5 weeks of paid time off plus almost a dozen paid holidays.
• Employer-funded retirement.
• Free tuition program.
• Parental leave.
• Mental health and wellbeing resources.

Work Mode

This is a remote position open to candidates in: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Southern New Hampshire University is an equal opportunity employer.