wyn GmbH is looking for a Customer Success Specialist (m/w/d) to become the central point of contact for our customers. You will guide them from their first inquiry to a sustainable solution and actively help shape our Customer Success function from its foundation.

What You'll Do

Be the main point of contact throughout the entire customer cycle, from onboarding to ongoing support.
Independently process and document customer support tickets.
Coordinate internal steps to ensure efficient resolution of customer concerns.
Identify patterns in daily support to develop scalable solutions.

What We're Looking For

High service orientation and a genuine drive to solve problems.
Confident demeanor and clear communication skills.
Strong IT and online affinity.
Structured and independent way of working.
Very good German and good English language skills.

Nice to Have

Experience working with ticketing systems.
Background in technical customer service or startup experience.

Team & Environment

You will join a small, ambitious team of 11-50 employees characterized by direct communication. We are a remote-first fintech team that sticks together, shares responsibility, and grows together.

Benefits & Compensation

Significant scope for shaping our product and processes.
Remote-first work culture.
Modern equipment provided.
Twice-yearly global team offsites.
Company pension plan with a subsidy.
Your choice of benefit: home office subsidy, Urban Sports Club membership, or childcare subsidy.