Atlas is hiring a Member Services Associate for Dining and Accounts to be the primary member-facing contact, ensuring an exceptional experience for cardholders. You will anticipate needs, resolve inquiries, and deliver white-glove support that turns challenges into memorable moments.

What You'll Do

Serve as the primary point of contact for Atlas members regarding dining and account-related requests.
Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
Coordinate reservations, dining experiences, and special requests with precision and speed.
Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
Uphold Atlas’s service ethos: anticipating needs before they’re voiced.

What We're Looking For

3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus.
Exceptional track record of delivering VIP-level service to high-value members, providing swift and effective solutions.
Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
Creative problem-solver who thrives on delivering solutions thoughtfully.
Ability to communicate with clarity and empathy, adjusting your tone to make each interaction personal.
Genuine passion for dining and member service, comfortable being the person who quietly makes things work.
Self-motivated, ambitious, and able to work independently with minimal supervision.
Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.

Nice to Have

Familiarity with Core Credit or other financial servicing platforms.
Experience in customer-facing financial services or luxury brand environments.
Prior experience managing video calls or virtual consultations (Zoom, Google Meet).

Technical Stack

Zendesk
Slack
Gmail
Google Workspace
Core Credit

Team & Environment

Partners closely with concierge, operations, and credit teams.

Benefits & Compensation

Salary: $70,000-$80,000
Full medical, dental, and vision coverage, with dependent contribution.
401k Plan.
Flexible Time Off.
Work from Home Reimbursement to set up your space for success.
Access to Atlas perks and lifestyle experiences.

Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected characteristic.