Responsibilities
- Deliver clear and accurate guidance on health insurance and employer benefits via phone, text, chat, and email.
- Support new customers during onboarding to help them understand and choose suitable health plans and complete other steps.
- Assist members with care-related issues, such as finding providers, resolving claims, or connecting them with clinical care managers.
- Share feedback with the product team regarding member support challenges to enhance user experience.
- Ensure members feel supported and satisfied with the service provided.
Benefits
- Fully remote company with a distributed team and no requirement to return to an office.
- Directly improve members' lives and receive daily positive feedback from them.
- Cash compensation of $55,000 per year ($26.44 per hour) for all US-based remote locations.
Compensation
$55,000 per year ($26.44 per hour)
Work Arrangement
Fully remote, distributed team, no return-to-office mandates
