The Medical Virtual Assistant will support U.S.-based healthcare providers by managing administrative and clinical tasks remotely from Latin America. At PsyPhyCare, we deliver high-quality care through efficient operations, requiring strict adherence to U.S. healthcare compliance standards and seamless coordination with providers, staff, and patients.
What You'll Do
- Schedule patient appointments and manage provider calendars
- Communicate with patients via phone, email, and patient portals
- Update and maintain Electronic Medical Records (EMR/EHR)
- Verify insurance eligibility and assist with authorizations
- Support billing, claims follow-up, and documentation
- Prepare intake forms, medical reports, and correspondence
- Coordinate between providers, staff, and patients
- Follow HIPAA and U.S. healthcare compliance standards
What We're Looking For
- Healthcare background required (Medical Assistant, Medical Admin, Nurse Assistant, Medical VA, or similar)
- Experience with EMR/EHR systems (Epic, Athena, Cerner, eClinicalWorks, etc.)
- Strong medical terminology knowledge
- Advanced English (written & spoken)
- High attention to detail and confidentiality
- Reliable high-speed internet and quiet workspace
Nice to Have
- Experience supporting U.S. healthcare providers
- Mental health, primary care, or specialty clinic experience
- Insurance verification or billing experience
- Bilingual English/Spanish
Technical Stack
- Epic
- Athena
- Cerner
- eClinicalWorks
Benefits & Compensation
- Competitive compensation
- Stable, long-term contracts
- Exposure to U.S. healthcare systems
- Growth opportunities into senior medical or operations roles
- Fully remote work from anywhere in LATAM
PsyPhyCare is an equal opportunity employer committed to diversity and inclusion.
