Twoconnect is hiring a Medical Receptionist to work from home and deliver a high-quality patient experience through efficient, friendly, and professional communication. You will manage inbound calls and emails, coordinate appointments, and respond to inquiries.
What You'll Do
- Answer and manage a high volume of incoming phone calls, ensuring timely and accurate patient support.
- Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
- Make, modify, and confirm patient bookings across multiple practitioners and time zones.
- Monitor communication channels to ensure timely responses and prioritise urgent queries.
- Confirm patient registration details for accuracy and completeness.
- Update and maintain patient information in the patient management system.
- Coordinate follow-up appointments, recall systems, and administrative workflows for clinical staff.
- Ensure all documentation and correspondence are accurate and privacy-compliant.
- Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
- Contribute to a positive team culture by actively participating in virtual meetings and check-ins.
- Perform other administrative duties relevant to the virtual reception function.
What We're Looking For
- Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
- Excellent verbal and written communication skills with a professional and friendly tone.
- Strong time management and multitasking abilities with a calm, solutions-focused approach.
- Proficient in patient management software and Microsoft Office (Outlook, Word, Excel).
- Familiarity with telephony tools such as 3CX, VoIP systems, or similar cloud-based call handling platforms.
- Understanding of patient privacy and confidentiality protocols.
- Ability to work both independently and as part of a supportive remote team.
Nice to Have
- Bachelor’s degree in Administration or a health-related field.
- Experience with the Medi Records patient management system.
- Familiarity with Australian healthcare terminology.
Technical Stack
- Microsoft Office (Outlook, Word, Excel)
- Patient management software
- 3CX, VoIP systems, Cloud-based call handling platforms
- Medi Records patient management system
Benefits & Compensation
- Work from home flexibility.
- A stable Monday to Friday 7:00 AM – 4:00 PM PHT schedule.
- Opportunities to work with leading companies in Australia and beyond.
- Comprehensive HMO and government-mandated benefits.
- Training programmes for career development.
- Engaging company outings, team activities and wellness sessions.
- Supportive, inclusive culture.
- Dedicated managers focused on your growth and success.
Work Mode
This is a fully remote position supporting clients in Australia, New Zealand, and the UK.
Twoconnect is an equal opportunity employer.
