- Deliver top-notch patient experiences through efficient, warm, and professional communication via phone and email.
- Handle high-volume inbound calls, expertly coordinating appointments and responding to first-line inquiries with clarity and care.
- Manage incoming phone calls, ensuring patients receive timely and accurate support.
- Process inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
- Skillfully make, modify, and confirm patient bookings across multiple practitioners and time zones.
- Proactively monitor communication channels to ensure rapid responses and prioritize urgent queries.
- Verify patient registration details, guaranteeing all required fields are complete and precise.
- Maintain and update patient information in the patient management system.
- Coordinate follow-up appointments, recall systems, and administrative workflows supporting clinical staff.
- Ensure all documentation and correspondence are accurate and privacy-compliant.
- Act as a key liaison between internal teams, flagging scheduling issues, patient concerns, and potential process improvements.
- Foster a positive team culture by actively participating in virtual meetings and team check-ins.
- Flexibly handle additional administrative or support duties as needed for the virtual reception role.
Requirements
- Bachelor's degree in Administration or health-related field preferred.
- Previous experience in remote receptionist, administration, or customer service—ideally within medical or healthcare settings.
- Exceptional verbal and written communication skills with a professional and friendly demeanor.
- Proven time management and multitasking abilities, with a calm, solutions-driven approach.
- Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
- Familiarity with telephony tools like 3CX, VoIP systems, or similar cloud-based call handling platforms.
- Solid understanding of patient privacy and confidentiality protocols.
- Ability to work independently and collaboratively in a remote team environment.
- Experience with the Medi Records patient management system.
- Familiarity with Australian healthcare terminology highly advantageous
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:
- Work from home
- Monday to Friday 7:00 AM – 4:00 PM PHT (adjustment will be made for DST)
- Opportunities to work with leading companies in Australia and beyond
- Comprehensive HMO and government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
We're not your typical BPO — we're a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.We offer a people-first culture where you're valued, not just counted.To learn more about us visit our socials:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/
