Pavago is looking for a bilingual Medical Customer Service Representative (English/Spanish) to support patients throughout their healthcare journey. This full-time remote role involves delivering timely, accurate, and empathetic assistance via phone, email, and chat, ensuring a seamless and reassuring experience for every patient.
What You'll Do
- Respond to patient inquiries via phone, email, and chat in a timely and professional manner.
- Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries.
- Deliver a compassionate and reassuring experience for patients at every touchpoint.
- Troubleshoot issues related to services or internal technology platforms.
- Collaborate with internal teams to ensure seamless service delivery and follow-through.
- Escalate complex cases appropriately while maintaining clarity and patient trust.
- Maintain accurate and detailed records of patient interactions in the CRM.
- Ensure all documentation meets quality, accuracy, and compliance standards.
- Uphold strict patient confidentiality and data security best practices at all times.
- Communicate effectively with team members to support workflow efficiency.
- Participate in training and ongoing development initiatives.
- Adapt quickly to evolving tools, processes, and patient needs.
What We're Looking For
- Minimum of 1 year of experience in a customer service role (healthcare experience preferred).
- Fluency in English and Spanish (verbal and written).
- High school diploma required.
- Experience using CRM systems and communication tools such as Slack and Zoom.
- Ability to work consistently within LATAM time zones.
Nice to Have
- Associate’s or Bachelor’s degree preferred.
- Previous experience in healthcare, medical support, or patient services.
- Familiarity with appointment scheduling, insurance verification, or billing inquiries.
- Experience supporting customers across phone, email, and chat channels.
Technical Stack
- CRM systems
- Slack
- Zoom
Benefits & Compensation
- Regular hiring with new team members welcomed each month as the company grows.
- Opportunity to work remotely full-time during U.S. hours.
- Participation in training and ongoing development initiatives.
Work Mode
Full-Time, Remote; U.S. Hours
Pavago is an equal opportunity employer committed to creating an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
