Pavago's client is seeking a highly empathetic and detail-oriented Medical Customer Service Representative to support patients throughout their healthcare journey. In this fully remote role, you will serve as a primary point of contact, providing timely assistance and ensuring a positive experience across all communication channels.
What You'll Do
- Respond to patient inquiries via phone, email, and chat in a timely and professional manner.
- Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries.
- Deliver a compassionate and reassuring experience for patients at every touchpoint.
- Troubleshoot issues related to services or internal technology platforms.
- Collaborate with internal teams to ensure seamless service delivery and follow-through.
- Escalate complex cases appropriately while maintaining clarity and patient trust.
- Maintain accurate and detailed records of patient interactions in the CRM.
- Ensure all documentation meets quality, accuracy, and compliance standards.
- Uphold strict patient confidentiality and data security best practices at all times.
- Communicate effectively with team members to support workflow efficiency.
- Participate in training and ongoing development initiatives.
- Adapt quickly to evolving tools, processes, and patient needs.
What We're Looking For
- Minimum of 1 year of experience in a customer service role (healthcare experience preferred).
- Fluency in English and Spanish (verbal and written).
- High school diploma required; Associate’s or Bachelor’s degree preferred.
- Experience using CRM systems and communication tools such as Slack and Zoom.
- Ability to work consistently within LATAM time zones.
Nice to Have
- Previous experience in healthcare, medical support, or patient services.
- Familiarity with appointment scheduling, insurance verification, or billing inquiries.
- Experience supporting customers across phone, email, and chat channels.
Technical Stack
- CRM systems
- Slack
- Zoom
Work Mode
This position is fully remote and operates on a global scale, requiring alignment with LATAM time zones.
