Pavago's client is seeking a highly empathetic and detail-oriented Medical Customer Service Representative to support patients throughout their healthcare journey. In this fully remote role, you will serve as a primary point of contact, providing timely assistance and ensuring a positive experience across all communication channels.

What You'll Do

Respond to patient inquiries via phone, email, and chat in a timely and professional manner.
Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries.
Deliver a compassionate and reassuring experience for patients at every touchpoint.
Troubleshoot issues related to services or internal technology platforms.
Collaborate with internal teams to ensure seamless service delivery and follow-through.
Escalate complex cases appropriately while maintaining clarity and patient trust.
Maintain accurate and detailed records of patient interactions in the CRM.
Ensure all documentation meets quality, accuracy, and compliance standards.
Uphold strict patient confidentiality and data security best practices at all times.
Communicate effectively with team members to support workflow efficiency.
Participate in training and ongoing development initiatives.
Adapt quickly to evolving tools, processes, and patient needs.

What We're Looking For

Minimum of 1 year of experience in a customer service role (healthcare experience preferred).
Fluency in English and Spanish (verbal and written).
High school diploma required; Associate’s or Bachelor’s degree preferred.
Experience using CRM systems and communication tools such as Slack and Zoom.
Ability to work consistently within LATAM time zones.

Nice to Have

Previous experience in healthcare, medical support, or patient services.
Familiarity with appointment scheduling, insurance verification, or billing inquiries.
Experience supporting customers across phone, email, and chat channels.