Remote (Global) Employment

Autodesk is hiring a Manager, Product Support Leads

About the Role

PointClickCare is hiring a Manager, Product Support Leads. This role is responsible for managing and developing the team of Product Support Leads who are instrumental in guiding our customer support operations.

What You'll Do

  • Lead and develop the team of Product Support Leads.
  • Set team direction, goals, and strategies for the Product Support function.
  • Oversee the support lead team's performance and professional growth.
  • Collaborate with cross-functional teams to improve support processes and customer outcomes.
  • Analyze support metrics to drive quality and efficiency improvements.

What We're Looking For

  • Proven experience in a management role leading support or customer success teams.
  • Strong leadership skills with the ability to mentor, coach, and develop team members.
  • Experience with setting and tracking team performance metrics and KPIs.
  • Excellent communication and collaboration skills to work across departments.
  • Ability to strategize and implement improvements to support operations.

Work Mode

This role operates in a global work mode and is open to candidates based in the United States and Canada.

PointClickCare is an equal opportunity employer.

Required Skills
Product SupportTeam LeadershipProcess ManagementCustomer SuccessStakeholder ManagementStrategyMetrics & ReportingEscalation ManagementCross-functional CollaborationSaaSHealthcare TechnologyPointClickCare Platform
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About company
Autodesk

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. Amazing things are created every day with their software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.

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Job Details
Category management
Posted 7 months ago