Capital One is hiring a Manager, Product Design to lead our design strategy and team delivery for top-of-funnel customer experiences. You will be part of our Experience Design (XD) Team, reporting to the Head of Experience Design, and play a key role in changing banking for good by making credit accessible, simple, and rewarding.
What You'll Do
- Own product design strategy and delivery for customer acquisition and onboarding journeys.
- Collaborate closely with partners in design, product management, engineering, marketing, and creative to plan and deliver business initiatives.
- Define the end-to-end customer experience vision and work to bridge the gap between current and future state.
- Guide design iteration by working closely with the XD research team.
- Build, mentor, and lead a team of Product Designers to deliver work aligned with organizational goals.
- Provide oversight from discovery through launch, leveraging design reviews, HCD methodologies, and the Product Development Life Cycle.
- Drive measurable business and customer outcomes using human-centered design.
- Balance hands-on practice with enabling your team's growth and skill development.
- Assist in managing intake, backlogs, and prioritization to ensure high-impact work.
- Build compelling stories using data, research, and best practices to influence product strategy.
- Evolve and scale standards and best practices for product design.
- Monitor industry trends to influence our roadmap and future state.
What We're Looking For
- A minimum of 5 years of product design experience (XD, UX, UI, IA) in consumer web and mobile products.
- A minimum of 5 years of experience with design thinking and agile methodologies.
- A minimum of 3 years of experience leading design teams and developing talent.
- A portfolio demonstrating product design leadership and the process of creating human-centered solutions with measurable results.
- Strong, proven experience designing for digital customer acquisition and onboarding on web and mobile.
- Experience in establishing, scaling, and evolving design systems, processes, governance models, and best practices.
- Excellent communication and storytelling skills.
Nice to Have
- Bachelor’s Degree in HCI/UX, Social Science, Psychology, Research, or a related field, or equivalent experience.
- Experience working on consumer web-based and mobile products.
- Experience working with a variety of business partners and delivering tangible, measurable outcomes.
- Experience with service design.
- Proven ability to deliver customer-centric solutions while navigating complex regulatory and legal requirements.
Team & Environment
You will be part of the Experience Design (XD) Team, reporting to the Head of Experience Design. We foster a thriving environment of collaboration, authenticity, and healthy critique, champion diversity of thought, and are on a mission to change banking for good.
Benefits & Compensation
- Hybrid work environment with 3 days in the office.
- One-time Work From Home allowance.
- Head office located across from Union Station.
- Full health coverage for spouses, domestic partners, and dependents.
- Up to $3000 in mental health coverage.
- Up to $5000 in tuition subsidies per year.
Work Mode
This is a hybrid role based in Toronto, Ontario, Canada.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
