DraftKings is looking for a Manager, Player Development to lead and coach a team of Player Development Executives and VIP Hosts. You will deliver premier service to VIP players, increase net revenue through proactive sales, and drive innovation through strategic cross-functional work. At DraftKings, we are energized by innovation and shape the future one bold step at a time.
What You'll Do
- Drive key VIP sales metrics to contribute to customer engagement, market share, and net revenue while maintaining relations with existing customers.
- Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
- Work closely with Analytics teams to monitor reinvestment programs, including promotions and other reward incentives, by routinely checking reports and actual transactions.
- Assist VIP leadership in developing and implementing sales training programs.
- Participate in the escalation process, including working with clients and other DK departments to resolve client cases.
- Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
What We're Looking For
- Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
- At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.
- Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.
- Experience in coaching a team to deliver quality customer experience and consistent sales techniques.
- Must be able to obtain and maintain required State Gaming Licenses.
Team & Environment
You will lead a team of Player Development Executives and VIP Hosts.
Benefits & Compensation
- Salary range: $108,800.00 USD - $136,000.00 USD
Work Mode
This is an onsite position located in the US.
DraftKings is an equal opportunity employer.
