Zillow Group is looking for a Manager, People Tech Operations to lead and scale our newly established People Technology Operations team. This is a hands-on leadership role where you'll mentor a team, solve complex technical challenges, and ensure exceptional service delivery across key HR technology processes, all while fostering an inclusive and innovative environment.
What You'll Do
- Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs.
- Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels.
- Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets.
- Implement and refine processes, workflows, and SLAs to drive consistency and efficiency.
- Analyze ticket trends to identify themes, proactively recommend automation opportunities, and reduce recurring pain points.
- Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements.
- Lead Workday reporting optimization and establish governance frameworks for reporting.
- Drive Workday security automation, including role-based and user-based access provisioning.
- Continuously identify opportunities to streamline system configuration, reduce ticket volume, and shorten SLAs.
- Serve as a technical advisor for system analysts, providing guidance on configuration challenges.
- Troubleshoot issues alongside the team and take ownership of complex tickets, triage items, or annual recurring activities.
- Lead, mentor, and develop a team of system analysts, driving career growth, coaching, and performance management.
- Foster a culture of collaboration, accountability, and continuous improvement.
What We're Looking For
- 7+ years of experience in HRIS or HR technology, with deep expertise in Workday.
- 3-5 years of experience managing inclusive, high-performing teams in HR technology.
- Proven ability to coach and mentor early-career talent and lead cross-functional teams.
- Strong experience building and scaling operational support models, including ticketing, audits, reporting, and program cycles.
- Demonstrated success in streamlining processes, driving automation, and delivering measurable workflow improvements.
- Excellent communication skills with the ability to influence and partner across teams.
- Strong analytical and problem-solving skills with a data-driven mindset.
Technical Stack
- Workday
Team & Environment
You will lead and scale the newly established People Technology Operations team.
Benefits & Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $137,100.00 - $218,900.00 annually.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $130,200.00 - $208,000.00 annually.
- Eligible for equity awards based on factors such as experience, performance and location.
Work Mode
This role is remote. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
