Jones Lang LaSalle (JLL) is hiring a Manager Operations Technology & Strategy

JLL is seeking a Manager of Operations Technology & Strategy to lead business analysis, solution design, and project management for workflow automation using the Mendix low-code platform. You will be the key liaison between business stakeholders and development teams, contribute to our Mendix Center of Excellence, and mentor junior staff.

What You'll Do

• Lead requirements gathering sessions with stakeholders across various business units.
• Analyze and document complex business processes and workflows.
• Translate business requirements into clear user stories and acceptance criteria.
• Design and prototype workflow solutions within the Mendix platform.
• Collaborate with Mendix developers to ensure accurate implementation of solutions.
• Configure and customize Mendix workflows to meet specific business needs.
• Optimize existing Mendix workflows for performance and efficiency.
• Mentor junior business analysts on Mendix workflow design and implementation.
• Act as a liaison between business stakeholders and the development team.
• Facilitate workshops and presentations to stakeholders.
• Participate in Agile ceremonies, including sprint planning and reviews.
• Develop and execute test plans and test cases for Mendix workflow solutions.
• Participate in user acceptance testing (UAT).
• Create and maintain comprehensive documentation for Mendix applications and workflows.
• Develop and deliver training materials to end-users on Mendix solutions.
• Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices.
• Contribute to the development of reusable Mendix components and templates.
• Assist in the creation and maintenance of a Mendix knowledge base.
• Support governance and quality assurance processes within the Mendix CoE.
• Help to onboard and mentor new Mendix developers and business analysts.
• Promote the adoption of Mendix best practices across the organization.
• Manage projects and engagements in the automation and tech implementation domain.
• Manage change management in these projects.

What We're Looking For

• Mendix Workflow Solution Expert / Intermediate Certification.
• Relevant experience in Mendix workflow solution deployment.
• Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience.
• 10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and interpersonal skills with diverse audiences.
• Ability to work independently and manage multiple projects efficiently.
• Creative thinker with a focus on achieving results.
• Adept in various requirement gathering techniques like brainstorming, user interviews, workshops.
• Passionate about driving change and continuous improvement.
• Deep understanding of the Mendix low-code platform, particularly its workflow capabilities.

Nice to Have

• Knowledge of Real Estate Industry operations.
• Experience with DevOps practices.
• CBAP, Business Analytics, Product Owner, or Project Management certifications.
• In-depth experience with at least one segment of intelligent automation tools like MS Power Automate, BPM, RPA, IDP/OCR, low code no code tools or Gen AI.
• Proficiency in Python, SQL, or VBA.
• Exposure to business and data analytics.

Technical Stack

• Mendix, MS Power Automate, BPM, RPA, IDP/OCR, low code no code tools, Gen AI, Python, SQL, VBA.

Team & Environment

This role is part of a Mendix Center of Excellence (CoE).

Work Mode

This is an onsite position based in Bengaluru, KA or Gurugram, HR.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.