Hybrid

oscar is hiring a Manager, Member Experience Optimization

About the Role

Oscar Health is looking for a Manager of Member Experience Optimization to join our mission to change health care. In this role, you will work with a cross-functional team to solve business problems by identifying, assessing, and optimizing internal processes to enhance the member experience.

What You'll Do

  • Be the example of a continuous improvement mindset, providing direction and influence to drive organizational behavior change.
  • Demonstrate the proper approach to implementing Continuous Improvement Tools aligned to industry standards.
  • Partner with leaders across the business to support core operational improvements and influence partner priorities.
  • Optimize processes in service of improving the member experience.
  • Use and implement programmatic frameworks and tools, adjusting your approach based on measured outcomes across multiple improvement projects.
  • Create and sustain foundational stability while ensuring scalability within your responsibilities.
  • Use process improvement best practices, such as Lean and Six Sigma principles, to engineer and implement organizational processes.
  • Provide clear context through Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents.
  • Ensure compliance with all applicable laws and regulations.

What We're Looking For

  • A bachelor's degree or 4+ years of commensurate experience.
  • 4+ years of work experience in operations.
  • 4+ years of work experience in health insurance or healthcare.
  • 3+ years of experience using data software such as Excel, SQL, or other data analytics tools.
  • 3+ years of experience with end-to-end project management.
  • 3+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.

Nice to Have

  • Lean Six Sigma Green Belt certification or higher.
  • 3+ years of experience with process improvement methodologies such as Lean, Six Sigma, and/or Theory of Constraints.

Technical Stack

  • Excel
  • SQL
  • Data analytics tools

Team & Environment

You will join the Member Program Strategy and Optimization team, reporting to the Associate Director, MPSO - Optimization.

Benefits & Compensation

  • Medical, dental, and vision benefits.
  • 11 paid holidays.
  • Paid sick time.
  • Paid parental leave.
  • 401(k) plan participation.
  • Life and disability insurance.
  • Paid wellness time and reimbursements.
  • Unlimited vacation program.
  • Annual performance bonuses.
  • Compensation: $108,000 - $141,750 per year (CA, CT, NJ, NY, WA); $97,200 - $127,575 per year (all other listed states).

Work Mode

This is a hybrid role, remote within the specified states.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.

Required Skills
SQLExcelData AnalyticsData VisualizationA/B TestingStatistical AnalysisProject ManagementStakeholder CommunicationProcess OptimizationPerformance Measurement
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About company
oscar

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

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Posted 8 months ago