Allstate NI is hiring a Manager, Casualty Claims ADR - Accident Benefits to lead a team of Claim Advisors. Reporting to the Senior Manager of National Accident Benefits, you will be accountable for loss and expense cost containment, customer experience, and driving efficiency, effectiveness, and employee engagement within your team.
What You'll Do
- Provide operational leadership and direction to a team of Claim Advisors specializing in Accident Benefits.
- Analyze individual and team performance to positively impact financial results within claim performance metrics.
- Develop employees through coaching and feedback to prepare them for career advancement.
- Recommend and maintain an optimal team organization design, aligning roles and accountabilities.
- Actively seek improvements in customer service, efficiencies, employee engagement, and cost containment using Continuous Improvement methodologies.
- Collaborate with departmental Claim Managers to deliver on team objectives.
- Ensure performance and development plans are in place for all direct reports.
- Provide ongoing direction to the team to help them achieve performance targets.
- Participate in Talent Pool Assessments.
What We're Looking For
- 3-4 years of Casualty Claim experience specifically in Accident Benefits.
- Strong people leadership and management experience.
- Enrolled in, or completion of, the CIP designation.
- Advanced knowledge of MS Office, especially Excel.
- Advanced knowledge of business technology systems.
- Advanced knowledge of Legal and Regulatory requirements, such as Provincial Insurance Acts.
Nice to Have
- Strong working knowledge of foundational management systems like Continuous Improvement, Agile, and Change Management.
- Working knowledge of Tableau.
Technical Stack
- MS Office
- Excel
- Tableau
Team & Environment
You will report to the Senior Manager, National Accident Benefits, and will manage a team of Claim Advisors ADR, Accident Benefits.
Benefits & Compensation
- Salary range: $74,000 - $120,000 annually.
- Flexible Work Arrangements.
- Employee discounts (15% on auto and property insurance, plus other products and services).
- Good Office program (up to $400 back for office equipment).
- Student Loan Payment Matching Program for Government Student loans.
- Comprehensive Retirement Savings Program with employer-matched contributions.
- Annual Wellness allowance to support health and wellbeing.
- Personal reflection day.
- Tuition Reimbursement.
- Opportunities for working within and giving back to the community.
Work Mode
This is a remote position.
Allstate NI is an equal opportunity employer committed to a culture of opportunity, flexibility, community, diversity, and family, where employees feel valued and experience personal growth.
