American Airlines is looking for a Manager, Airport Ramp Operations to join our Hubs and Gateways Team within the Customer Experience Division. You will be responsible for the efficient use of resources to ensure operational performance and enforcement of all company and departmental procedures, including safety and security.

What You'll Do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas and individuals which require improvement; develops and implements methods to increase and improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and serves as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids and guides the development of Customer Service Managers and supervisory staff
Performs shift work including nights, weekends and holidays

What We're Looking For

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience
Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Team & Environment

Member of the Hubs and Gateways Team, within the Customer Experience Division.

Benefits & Compensation

Travel Perks to 365 destinations on more than 6,800 daily flights
Health, dental, prescription and vision benefits available on day one
Virtual doctor visits, flexible spending accounts
Wellness programs
401(k) Program available upon hire, employer contributions available after one year depending on workgroup
Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Work Mode

This position works onsite.

Inclusion and diversity are the foundation of our dynamic workforce, supported by 20+ Employee Business Resource Groups focused on connecting team members to customers, suppliers, communities and shareholders.