AireSpring is seeking a Senior Managed Services Engineer (Tier 3) to provide advanced technical support for complex, multi-vendor network environments. This remote role supports enterprise clients nationwide with a focus on routing, security, SD-WAN, and voice technologies, operating within a global team structure.
What You'll Do
- Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
- Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
- Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
- Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
- Collaborate with field techs and ISPs to resolve complex issues
- Perform root cause analysis and implement long-term solutions
- Analyze SIP traffic using Wireshark and other diagnostic tools
- Maintain documentation and ensure SLA compliance
- Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems
- Develop and execute network migration plans for large-scale infrastructure upgrades
- Conduct performance tuning and capacity planning for enterprise networks
- Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
- Participate in on-call rotation to provide 24/7 support for critical issues
- Contribute to the development of best practices and standard operating procedures
- Evaluate and recommend new technologies to improve network performance and reliability
Technical Stack
- Cisco
- Fortinet
- Palo Alto
- ADTRAN
- Juniper
- Meraki
- HP/Dell switches
- OSPF
- EIGRP
- BGP
- MPLS
- DMVPN
- Cisco Viptela
- Ecessa
- Vergx
- Wireless LAN controllers
- SIP
- PRI
- Hosted PBX
- TDM/IP interworking
- Fax over IP
- Wireshark
Team & Environment
- Global Managed Services team
Work Mode
- Remote
- Remote, Pacific Time Zone
