Capgemini is hiring a Major Incident Response Technical Analyst to serve as a Technical Lead within our Infrastructure Shared Services (ISS) department. In this role, you will function as a first line of defense managing Incident and Problem Investigations, responding to production issues and implementing preventive measures.
What You'll Do
- Manage Production Incidents and Problems effectively.
- Own production operational health, including real-time communication with stakeholders during service disruptions.
- Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
- Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.
- Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals.
- Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.
- Foster an inclusive work environment and promote our company culture.
What We're Looking For
- Total Experience: 4 years to 6 years
- English Proficiency: Fluent
- IT Service Management – Advanced
- Observability and Troubleshooting - Advanced
- Major Incident Management - Advanced
- Cloud Computing – Intermediate
- Service Reliability Engineering – Intermediate
- Software Development – Intermediate
- Dynatrace - Intermediate (4-6 Years) or Similar tool
- ThousandEyes - Intermediate (4-6 Years) or Similar tool
- Excel - Intermediate (4-6 Years)
Nice to Have
- ITSM & ITIL certification are good to have
- ExtraHop - Entry Level (1-3 Years) or Similar tool
- SevOne - Entry Level (1-3 Years) or Similar tool
- FullStory - Entry Level (1-3 Years) or Similar tool
- SharePoint - Entry Level (1-3 Years)
Technical Stack
- Dynatrace
- ThousandEyes
- ExtraHop
- SevOne
- FullStory
- SharePoint
- Excel
Team & Environment
You will be part of the Infrastructure Shared Services (ISS) department, collaborating with IT teams across infrastructure, application development, architecture, data, and security.
Benefits & Compensation
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Work Mode
This role follows a hybrid work model.
Capgemini is an equal opportunity employer committed to fostering an inclusive work environment.
