About the Role
This position manages the administration of life benefits for client organizations, ensuring accurate processing of transactions, regulatory compliance, and timely resolution of participant inquiries while supporting overall benefits operations.
Responsibilities
- Administer life benefits programs for client groups
- Process new enrollments and coverage changes accurately
- Respond to client inquiries about life benefits policies
- Verify eligibility and coverage details according to plan rules
- Maintain up-to-date records in internal systems
- Support claims resolution by providing necessary documentation
- Collaborate with insurance carriers on policy administration
- Ensure compliance with federal and state regulations
- Assist in annual benefit renewals and plan updates
- Prepare reports on life benefits usage and claims trends
- Identify discrepancies in coverage and initiate corrections
- Educate clients on benefit provisions and limitations
- Track key performance metrics related to service quality
- Escalate complex cases to senior staff when necessary
- Participate in system testing for benefit platform upgrades
- Coordinate with payroll teams on premium deductions
- Maintain confidentiality of sensitive personal data
- Conduct periodic audits of active policies
- Support open enrollment periods with additional resources
- Follow documented procedures for all benefit transactions
Nice to Have
- Certified Employee Benefits Specialist (CEBS)
- Experience with group life underwriting processes
- Background working in a benefits brokerage environment
- Familiarity with electronic data interchange (EDI) standards
- Knowledge of retirement integration with life benefits
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid remote and office setup
Team
Mid-sized team focused on employee benefits services
Application Process
- Submit resume and cover letter through online portal
- Qualified candidates will receive email confirmation
- Initial screening conducted by HR team
- Finalists invited for virtual interviews
- Background check required upon offer
Professional Development
- Annual training budget for certification maintenance
- Access to industry webinars and conferences
- Internal mentorship program for career growth
- Tuition reimbursement for approved courses
- Quarterly performance reviews with growth planning
Not available
