Remote Remote (Country) Employment $45K – $50K

Kin Insurance is hiring a Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

Benefits

  • Salary supplemented by Restricted Stock Units (RSUs) granted as part of standard compensation, dependent on role and level
  • 401(k) plan with employer match up to 4% of eligible earnings
  • Choice of multiple medical plans, along with dental and vision insurance coverage
  • Employer-funded Health Savings Account (HSA) contributions tied to selected medical plan
  • Life insurance and short-term disability coverage paid in full by the company
  • Bonuses awarded for successful employee referrals
  • Optional supplemental benefits including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to confidential mental health counseling and emotional wellness resources
  • Accrual of 11 paid time off days, 7 paid sick days, and 8 company-recognized holidays annually
  • Paid parental leave of 14 weeks for birthing parents and 8 weeks for non-birthing parents
  • Opportunities for internal career advancement and cross-organizational growth
  • Approved funding for professional development, including certifications, conferences, and learning programs

Compensation

Competitive salary with company equity via Restricted Stock Units (RSUs) based on role and level

Work Arrangement

Remote-first with office locations in Chicago, IL and St. Petersburg, FL; role available in specified U.S. states

Team

Collaborative, values-driven environment focused on innovation, accountability, and customer impact

Benefits

  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.
  • 401(k) with company match up to 4% of eligible earnings.
  • Multiple medical plan options, plus dental and vision coverage.
  • Company-funded HSA contributions (based on medical plan selection).
  • Company-paid life insurance and short-term disability.
  • Employee referral bonuses.
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance.
  • Access to mental health support and confidential counseling resources.
  • 11 days accrued PTO, 7 paid sick days, and 8 paid company holidays.
  • Paid Parental Leave: 14 weeks (birthing parents) 8 weeks (non-birthing parents).
  • Career mobility and internal growth opportunities across the organization.
  • Professional development budgets for certifications, conferences, and learning available, subject to management approval.

Other

  • We believe a great hiring experience should be clear, respectful, and human. We’ll accept applications for this position on an ongoing basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: -Prompt updates and feedback following interviews -Interviews with recruiters, hiring managers, and members of teams -Skills assessment relevant to the position, if applicable -Genuine, thoughtful human interaction at every step.
  • We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

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About company
Kin Insurance
Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service.
All jobs at Kin Insurance Visit website
Job Details
Department Customer Support
Category other
Posted 18 days ago