Copart is hiring a Lender Services - Office Manager (Remote)

Copart is hiring a Lender Services - Office Manager to oversee the Planning, Organizing, Leading, and Controlling functions of our Loan Payoff Operations department. In this remote role, you will lead a large team to meet budget, revenue, and customer satisfaction goals, fostering a customer-first environment.

What You'll Do

• Lead the recruitment, development, and retention of a diverse and high-performing team.
• Create a highly engaged team environment that drives execution, innovation, and productivity.
• Manage a virtual call-center environment handling both incoming and outgoing calls.
• Proactively oversee team performance, identify opportunities, and take appropriate action.
• Set goals and ensure employees have the tools needed for success.
• Escalate any concerns that could impact the department, employees, or customers.
• Hold staff accountable with unbiased fairness to drive performance.
• Operate with a high level of integrity in all interactions and decisions.
• Embody the company's mission, vision, values, and culture.
• Maintain compliance with System Quality Reviews and Field Quality Reviews.
• Manage the team with an innovative, creative, and inspirational leadership style.
• Communicate professionally with all levels of leadership, both written and verbal.
• Be prepared to support local or non-local CAT events throughout the year.
• Perform any other duties assigned by the Senior Operations Manager or upper management.

What We're Looking For

• Minimum of one year experience in a management or leadership role.
• Ability to solve complex problems using strong analytical skills.
• Ability to develop, recommend, and implement continuous process improvement plans.
• Exceptional customer service skills and experience.
• Knowledge of vehicle title processing and state requirements.
• Experience managing fully remote or hybrid teams.
• Proficiency in all areas of Microsoft Office.

Nice to Have

• Minimum of one year of call center experience.
• Experience working with financial institutions.
• Ability to accurately and quickly generate and assess reporting data.
• Successfully leading large teams of up to 100+ employees, including hourly and salaried staff.
• Bi-lingual language skills.
• Bachelor's Degree in an associated field.

Technical Stack

• Microsoft Office

Team & Environment

You will manage large teams of up to 100+ employees in a virtual call-center environment, reporting directly to the Senior Operations Manager.

Benefits & Compensation

• Annual compensation of $52,000.
• Medical, Dental, and Vision insurance.
• 401k plan with a company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost.
• Vacation, Sick pay, and Paid Company Holidays.
• Life and AD&D Insurance.
• Discounts on various products and services.

Work Mode

This is a fully remote position.

Copart is focused on harnessing the power of diversity, inclusion, and collaboration to foster innovation. We are dedicated to a workplace where everyone feels appreciated, included, and inspired to grow.

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).