Role OverviewAs the Learning & Development and Quality Manager, you will drive both employee growth and service excellence across departments. This dual-focus position blends instructional leadership with quality assurance, ensuring training initiatives support organizational goals while operational standards consistently reflect the ultra-luxury ethos of the brand.
Key Responsibilities
- Assess training requirements by analyzing job roles, performance reviews, and direct input from department leaders.
- Create, launch, and assess structured learning programs that support long-term business objectives.
- Facilitate onboarding and ongoing development for team members, ensuring consistent knowledge transfer and engagement.
- Collaborate with external training providers and internal stakeholders to expand learning opportunities.
- Coordinate with other properties to enable cross-training and shared best practices.
- Ensure all staff have access to company-managed learning resources and development pathways.
- Establish and manage quality assurance systems that align with guest expectations and brand commitments.
- Guide leadership teams in applying Total Quality Management principles to daily operations.
- Produce monthly guest satisfaction analyses, highlighting improvement areas and tracking progress.
- Leverage data from feedback platforms such as Trust You to monitor trends and refine service delivery.
Qualifications
- Bachelor’s degree in hospitality management or a related discipline.
- Minimum 2–3 years of experience in training, development, or quality management within a service-oriented environment.
- Strong written and verbal communication skills, with proven presentation abilities.
- Experience in coaching, instructional design, and performance evaluation.
- Familiarity with database systems and data analysis tools.
- Working knowledge of Six Sigma methodologies.
- Highly analytical with effective problem-solving capabilities.
- Detail-oriented with a positive, approachable demeanor and resilience under pressure.
- Strong interpersonal skills and the ability to engage diverse teams.
Work Environment
This is an onsite role located at Amanoi, Vietnam. The setting is an ultra-luxury hospitality environment where precision, warmth, and personalized service define the guest experience. Colleagues are valued as the foundation of success, and the culture emphasizes inclusion, professional advancement, and attention to every detail.
Compensation & Benefits
- Competitive salary with year-end bonus
- Complimentary accommodation and full board at the staff cafeteria
- Laundry service and 12 annual leave days
- 44-hour workweek with 11 public holidays
- Healthcare coverage for employee and immediate family
- Global complimentary night program across properties
- Access to internal learning and development initiatives
