CVS Health is looking for a Learning & Development Business Analyst to support the design and delivery of AI-enabled learning technology solutions. In this tactical role, you will bridge business needs and technical delivery, focusing on requirements, testing, and day-to-day coordination.

What You'll Do

Translate business needs into detailed functional requirements, user stories, and acceptance criteria.
Document use cases including user journeys, workflows, edge cases, and exception scenarios.
Create and maintain process flow diagrams, data mappings, and solution specifications.
Gather and consolidate feedback from stakeholders to refine requirements.
Maintain requirements traceability and ensure alignment between business needs and delivered solutions.
Develop test plans, test cases, and test scripts based on functional requirements.
Execute functional testing, regression testing, and integration testing.
Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users.
Identify, document, and track defects through resolution; validate fixes prior to release.
Validate AI/ML outputs for accuracy and alignment with intended use cases.
Document test results and provide status updates to project leadership.
Support solution design activities by preparing documentation, mockups, and visual aids.
Coordinate with engineering and integration teams on build activities, clarifying requirements as needed.
Assist with pilot deployments, user training, and change management activities.
Gather user feedback post-launch and document enhancement requests.
Support vendor coordination on deliverables, timelines, and issue tracking.
Assist in documenting AI use cases and translating them into technical specifications.
Support the evaluation and testing of AI-driven features for usability and learner engagement.
Help validate that AI implementations meet data privacy and security requirements.
Stay current on AI tools and learning technology trends; share insights with the team.

What We're Looking For

5+ years experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria.
3+ years experience in Learning Technology, L&D Systems or a related field.
3+ years experience developing test plans and executing UAT.
2+ years experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast).
2+ years experience working with agile development teams and tools (e.g., Jira, Azure DevOps).
Bachelor's degree in Learning & Development, Instructional Design, Information Systems, Business, or a related field.

Nice to Have

Strong documentation, communication, and organizational skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Exposure to AI concepts and tools (e.g., generative AI platforms, large language models) and their application in learning.
Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO).
Background in instructional design or learning experience design.
Healthcare, retail, or pharmacy industry experience.

Technical Stack

LMS: Workday Learning, Cornerstone, SABA
LXP: Degreed, EdCast
Agile tools: Jira, Azure DevOps
AI/ML concepts and tools
Enterprise system integrations: APIs, xAPI/LRS, SSO

Team & Environment

You will work closely with the Senior Manager and cross-functional teams.

Benefits & Compensation

Compensation range: $83,430.00 - $222,480.00
Affordable medical plan options.
401(k) plan including matching company contributions.
Employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

CVS Health is committed to fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.