Lead Recurring Giving Specialist (Fundraising)
Drive the strategy and execution of a growing recurring donor program with a focus on retention, upgrades, reactivation, and long-term donor value. This role is central to shaping how supporters engage over time through thoughtful, data-informed journeys across email, direct mail, SMS, on-platform messaging, and self-service tools.
Key Responsibilities
- Lead the end-to-end recurring giving program, designing strategies to expand the base of sustaining donors and reduce attrition.
- Develop and refine upgrade paths using donor behavior, giving history, and lifetime value segmentation.
- Design personalized donor experiences from onboarding through reactivation, ensuring consistency and relevance across all touchpoints.
- Manage and improve dunning workflows, including payment recovery, retry logic, and lapse prevention campaigns.
- Optimize self-service donation tools to enhance donor control and satisfaction.
- Oversee campaign execution, from segmentation and data selection to performance tracking and iteration.
- Monitor key performance indicators and adjust tactics to meet revenue goals for retention, recovery, and donor growth.
- Collaborate with data and fundraising teams to ensure insights guide program development and forecasting.
- Contribute to budget planning, performance modeling, and acquisition strategy as it relates to recurring support.
- Support research initiatives such as surveys and user testing to inform improvements in donor engagement.
- Work cross-functionally to align recurring giving with broader fundraising and audience development goals.
Qualifications
- Proven experience managing recurring donation programs and analyzing donor behavior to improve retention and lifetime value.
- Deep understanding of donor segmentation, campaign testing, and multi-channel fundraising principles.
- Strong analytical skills with the ability to interpret KPIs and translate data into strategic action.
- Experience with dunning processes, payment recovery, and donor journey optimization.
- Ability to manage complex projects and prioritize effectively in a fast-paced, collaborative environment.
- Excellent communication skills and a track record of working across teams to deliver donor-centered outcomes.
- A proactive mindset with a commitment to testing, learning, and continuous improvement.
Work Environment
This is a remote-first position open to candidates in countries where the organization can legally hire. The team spans over 40 countries, reflecting a global, inclusive, and mission-driven culture. Compensation is competitive and adjusted based on location, with no reliance on prior salary history. The organization is committed to equity, diversity, and inclusion, and does not discriminate on the basis of race, religion, gender identity, age, disability, or other protected characteristics.
