Point is looking for a Lead Product Designer to join our Growth team. You will be responsible for designing and iterating on customer flows that build trust, reduce friction, and increase conversion for our complex financial product. The role demands a deep understanding of customer needs, a commitment to experimentation, and close collaboration across multiple functions.
What You'll Do
- Design and own top-of-the-funnel customer flows that shape how homeowners explore our product, understand it, and move forward.
- Lead customer research through discovery interviews, usability testing, and surveys.
- Partner on product analytics and experimentation to identify friction and hesitation, and design solutions that measurably improve conversion.
- Design and iterate on AI-assisted experiences that help homeowners get answers and build confidence.
- Influence what gets built by shaping product decisions and priorities.
- Collaborate closely with Product, Engineering, Marketing, Sales, Data, and Content to drive alignment and execution.
- Communicate design work and rationale clearly to stakeholders, incorporating feedback and navigating tradeoffs.
- Contribute to a strong design team culture by refining how we work, sharing learnings, and making design impact visible across the organization.
What We're Looking For
- 5+ years of experience designing complex, consumer-facing digital products with clear ownership over outcomes.
- Demonstrated ability to independently tackle ambiguous design problems.
- Deep experience in user research, including discovery, synthesis, and applying insights to product decisions.
- Proven track record of improving conversion and engagement through experimentation and iteration.
- Strong judgment in balancing customer needs, business goals, and technical constraints.
- Comfortable working with product analytics and experimentation to evaluate impact and guide design direction.
- Able to influence product direction through clear thinking, strong craft, and well-communicated rationale.
- Fluency in Figma and collaborative, iterative product design practices.
Nice to Have
- Background in fintech or other regulated, trust-sensitive domains.
- Experience integrating AI-assisted tools or agents into existing product flows and customer experiences.
Technical Stack
- Figma
Team & Environment
You will be part of the Growth team, collaborating closely with Product, Engineering, Marketing, Sales, Data, and Content.
Benefits & Compensation
- Generous health benefits: comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off and 10 company holidays.
- Flexible remote and onsite work: support for fully remote work in the U.S. and an in-person environment in Palo Alto, CA HQ.
- Fully paid parental leave: Point supplements state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks. In states without PFL, Point offers up to 8 weeks of paid parental leave. Plus 4 weeks of fully paid transition time.
- Equity offering.
- Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage.
- Extra work/life benefits: monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.
- Compensation: Tier 1 (San Francisco Bay Area, New York, Los Angeles, & Seattle): $200,000 - $220,000. Tier 2 (Chicago, Austin, Denver, Boston, Washington DC, San Diego): $179,000 - $199,000. Tier 3 (All other US metro areas): $160,000 - $176,000. + equity: Meaningful equity offered.
Work Mode
This is a local-country role for candidates in the United States, with support for flexible remote and onsite work.
Point is an equal opportunity employer.
