Natera is seeking a Lead EMR Systems and Support Analyst to guide the EMR Support organization's technical direction and operational governance. This role combines advanced technical expertise with operational leadership to manage integration health, high-priority escalations, and cross-functional issue resolution.
What You'll Do
- Serve as a technical lead and escalation authority for complex EMR integration issues and enterprise customer escalations.
- Guide analysts in troubleshooting complex cross-system issues involving EMR platforms, HL7 interfaces, LIMS, Salesforce, and other internal systems.
- Coordinate investigation and resolution of high-visibility issues impacting customer integrations, order workflows, and result reporting.
- Support operational governance initiatives including EMR integration audits, historical remediation efforts, and HyperCare programs for strategic accounts.
- Proactively monitor integration health metrics and issue trends to identify systemic risk and recommended improvements.
- Partner with Product, Engineering, Implementation, Customer Success, Sales, and Laboratory Operations to drive resolution of cross-functional integration challenges.
- Assist the EMR Support Manager in prioritizing work streams aligning team resources with organizational priorities.
- Mentor and provide technical guidance to EMR Support analysts to strengthen troubleshooting capabilities and knowledge sharing across the team.
- Develop and maintain documentation of support workflows, escalation procedures, and integration troubleshooting standards.
- Contribute to development of operational dashboards and reporting that provide leadership visibility into EMR integration performance and issue trends.
- Support high-priority or after-hours escalations when required.
- Ensure strict adherence to HIPAA and PHI handling standards.
What We're Looking For
- Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
- Minimum 6+ years of experience in healthcare IT, EMR integrations, or clinical systems support.
- Experience supporting complex healthcare integrations or EMR environments.
- Advanced knowledge of healthcare IT systems and EMR integrations.
- Experience troubleshooting HL7 interfaces and cross-system data flows.
- Strong leadership and mentorship capabilities.
- Ability to coordinate complex investigations across multiple teams.
- Excellent analytical, problem-solving, and decision making skills.
- Strong communication skills with both technical and non-technical stakeholders.
- Ability to manage competing priorities in a fast-paced environment.
Nice to Have
- Supervisor experience.
- EMR Analyst Certification.
- Experience in healthcare, diagnostics, or biotech environment.
Technical Stack
- EMR systems
- HL7 interfaces
- LIMS
- Salesforce
- Portal
- Laboratory platforms
Team & Environment
You will work closely with and report to the Manager of EMR Systems Operations and Support.
Benefits & Compensation
- Compensation: $128,400 - $160,500 USD
- Comprehensive medical, dental, vision, life and disability plans
- Free testing for employees and immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Employee referral program
Work Mode
This is a remote position open to candidates within the USA.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
