Discover is hiring a Lead Collections Specialist for PM shifts to service delinquent credit card accounts through various contact channels. This role is responsible for minimizing losses by assessing customer situations and providing relevant payment options while strengthening customer relationships in a fast-paced call center environment.

What You'll Do

Service delinquent credit card accounts through outbound, inbound, and digital messaging channels.
Minimize losses by assessing each customer situation to provide relevant payment options while strengthening customer relationships.
Utilize professional and influential communications to secure payments while maintaining customer goodwill.
Handle back-to-back calls in a fast-paced call center environment.
Review past due accounts and call customers to arrange acceptable payment programs.
Build rapport with cardmembers to secure repayment on delinquent accounts.
Ensure compliance with company policies and procedures.
Handle difficult collection calls as determined by center management.
Actively manage and escalate risk and customer-impacting issues to management.

What We're Looking For

H.S. Diploma or GED
2+ years Collections experience
2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency
1+ years Working-level experience in listening skills

Nice to Have

3+ years Collections experience
2+ years Advanced-level experience in problem solving and influencing
1+ years Working-level experience in decision making

Benefits & Compensation

Compensation: $23.25 to $30.50 per hour
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
One-time $500 home office setup allowance
$60 monthly remote work expense payment

Work Mode

This is a hybrid position. Locations include Remote, Ohio, Utah, and Arizona.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.