Miter is hiring a Launch Manager, Benefits

Miter is looking for a Launch Manager, Benefits to lead the end-to-end implementation of our Benefits Administration product for new clients. As a founding member of the Benefits function, you will work directly with employers, brokers, and internal teams to ensure smooth onboarding while helping define systems and playbooks to create a repeatable, high-quality process.

What You'll Do

• Lead the full benefits implementation lifecycle, from kickoff to the first payroll deduction.
• Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits.
• Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy.
• Collaborate with brokers and client stakeholders to ensure clean and complete plan setup.
• Lead trainings for employers, brokers, and internal teams on Miter's BenAdmin.
• Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance.
• Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions.
• Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process.
• Identify opportunities for product and process improvements based on client needs.

What We're Looking For

• 2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier.
• A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions.
• Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration.
• Strong project management and coordination skills across multiple stakeholders.
• Clear, empathetic communicator with a customer-first mindset.

Technical Stack

• Excel
• Google Sheets

Team & Environment

You will be part of the larger Launch team and serve as a founding member of the Benefits function.

Benefits & Compensation

• Comprehensive medical plans.
• Dental & Vision Insurance.
• 401(k) Retirement Plan with company-matched contributions.
• Flexible Spending Accounts (FSA).
• Stock Options.
• Unlimited PTO.
• Generous 16-week paid parental leave for all parents.
• $300 work-from-home stipend for remote employees not near an office.
• Bi-annual company-wide offsites, team offsites, and monthly team-building activities.
• Office perks (if in-office): free snacks, coffee, and a collaborative space.
• Commuter Benefits: Pre-tax options for transit and parking expenses.

We offer competitive market salaries plus equity in the form of stock options.

Work Mode

This is a hybrid role open to candidates in San Francisco and New York.

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.