ddc-dine-careers is hiring a Knowledge Management Support Specialist (Technical Writer) to support enterprise IT operations and Enterprise Management activities across the Military Health System. In this role, you will develop and maintain the technical documentation and structured knowledge essential for system sustainment and modernization efforts.
What You'll Do
- Develop, edit, and maintain technical documentation including standard operating procedures, knowledge articles, system diagrams, and release documentation.
- Create and manage structured knowledge content supporting Enterprise Management processes, application packaging, configuration updates, and release validation.
- Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences.
- Maintain documentation repositories in accordance with organizational knowledge management standards and version control practices.
- Support Change Advisory Board processes by documenting change records, technical impact summaries, and release notes.
- Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes.
- Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details.
- Support audit readiness by organizing and maintaining required documentation artifacts and evidence.
- Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality.
- Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management.
What We're Looking For
- Strong technical writing skills.
- Solid understanding of enterprise IT systems.
- Solid understanding of change management processes.
- Solid understanding of structured knowledge management practices in a regulated DoD environment.
