2300 Becton Dickinson U.K. Limited is hiring a Key Account Specialist for BD Rowa. In this role, you will be responsible for managing relationships with key pharmacy, wholesale, and retail healthcare partners across the UKI markets. You will drive growth for BD Rowa automation solutions, execute marketing initiatives, ensure high-quality customer engagement, and support teams to deliver an exceptional customer experience throughout the full solution lifecycle.
What You'll Do
- Manage and develop relationships with assigned key accounts across pharmacy groups, wholesalers, retail chains, and independent top-tier customers.
- Identify customer needs and opportunities to position BD Rowa’s value proposition effectively.
- Lead account planning, including forecasting, pipeline management, and performance reporting.
- Maintain regular customer meetings to support engagement, retention, and growth.
- Support the sales team with lead qualifications, preparation of proposals, product information, and follow-ups.
- Coordinate product demonstrations, site visits, and digital presentations with the broader sales organisation.
- Ensure CRM data accuracy, track progress, and support efficient sales operations.
- Support the execution of UK marketing campaigns in alignment with the regional marketing strategy.
- Assist in planning and delivering events, exhibitions, customer days, webinars, and digital campaigns.
- Support marketing materials for the UK market when required.
- Monitor market trends and gather competitive insights to support strategic planning.
- Attend events and exhibitions with the wider Pharmacy Automation team.
- Work closely with installation, service, and customer care teams to ensure seamless delivery and after-sales experience.
- Provide support on after sales service.
- Collaborate with teams to support quotations, contracts, ordering processes, and compliance.
- Provide insights to the Business Leader to support decision-making and resource planning.
- Serve as the first point of contact for non-technical customer queries for assigned accounts.
- Support customers through process steps such as purchasing, documentation, and communication during installation phases.
- Identify areas to improve customer satisfaction and escalate issues appropriately.
- Maintain accurate and timely CRM records.
- Prepare weekly, monthly, and quarterly reports on account performance and pipeline activities.
- Contribute to budgeting, forecasting, and annual planning activities.
What We're Looking For
- Experience in key account management, sales coordination, or commercial/marketing support—ideally within healthcare, med-tech, pharmacy, or technology sectors.
- Strong communication skills with the ability to influence stakeholders at different levels.
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft 365 tools.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to Have
- Experience supporting marketing or campaign execution is an advantage.
Technical Stack
- CRM systems (e.g., Salesforce)
- Microsoft 365 tools
Team & Environment
Act as a central connector between customers, sales, marketing, service, and internal commercial teams.
Benefits & Compensation
- Compensation: £32,400.00 - £49,425.00 GBP Annual
- A culture in which you can learn, grow and thrive.
- We are certified as a Top Employer 2026 in United Kingdom.
Work Mode
This role is onsite at GBR Winnersh - Eskdale Road.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
