Searoutes is looking for a Key Account Manager to manage and grow our portfolio of strategic enterprise customers, primarily large shippers and freight forwarders. Reporting to the VP Customer Success, your main objective will be customer retention and account expansion to ensure long-term value creation.

What You'll Do

Own and manage a portfolio of strategic enterprise customers (shippers, digital providers, and freight forwarders)
Drive renewals, upsell, and cross-sell opportunities to maximize lifetime value
Build strong, long-term relationships with key decision-makers and operational stakeholders
Ensure high customer satisfaction by proactively addressing client needs and risks
Act as a first-level support escalation when necessary, coordinating with product and technical teams to resolve issues
Translate customer feedback into actionable insights for Product and Tech teams
Monitor account health, usage, and performance indicators
Support onboarding and adoption to ensure customers fully leverage Searoutes solutions

What We're Looking For

3–7+ years of experience in Key Account Management, Customer Success, or Sales in SaaS, logistics, maritime, or supply chain
Strong knowledge of the shipping, freight forwarding, or logistics industry
Proven track record in account retention and expansion
Customer-oriented mindset with a hands-on approach
Comfortable interacting with both business and operational/technical stakeholders
Ability to step in on support topics when required and drive issues to resolution
Strong communication and negotiation skills
Fluent in English

Nice to Have

French is a plus

Team & Environment

You will be reporting directly to the VP Customer Success.

Benefits & Compensation

Work remotely and be empowered to deliver your best work
Have a high degree of learning and ownership in a dynamic environment
Join our team building events and be an equal part of the team
Compensation: 50,000€ to 65,000€ depending on experience and seniority + variables