About the Role
The role involves assisting in managing service delivery for banking clients, supporting incident resolution, maintaining service quality, and working closely with technical teams and stakeholders to ensure reliable operations.
Responsibilities
- Support the management of service delivery for financial technology solutions
- Assist in monitoring service level agreements and performance metrics
- Collaborate with technical teams to resolve incidents and service requests
- Help coordinate communication between clients and internal departments
- Contribute to service improvement initiatives and process documentation
- Participate in operational meetings and status reporting
- Ensure timely escalation of critical issues
- Maintain accurate records in service management systems
- Support onboarding of new clients or services
- Assist in change management processes to minimize service disruption
- Track resolution progress for open incidents and requests
- Help prepare service reviews and performance summaries
- Promote adherence to IT service management best practices
- Work with cross-functional teams to align service delivery with business needs
- Support knowledge transfer and documentation updates
- Contribute to post-incident analysis and follow-up actions
- Assist in managing third-party vendor coordination when required
- Ensure compliance with security and data protection policies
- Participate in testing and validation of service changes
- Support training activities for internal stakeholders
- Monitor service dashboards and alerting systems
- Help maintain service catalogs and configuration records
- Facilitate handover between shifts in 24/7 operations
- Respond to client inquiries under supervision
- Support continuity planning and disaster recovery exercises
Compensation
Competitive salary based on experience and local market standards
Work Arrangement
Hybrid work model with flexible location options and partial remote work
Team
Part of a specialized service delivery unit supporting banking clients with technology solutions
We Offer
- Opportunities for professional growth and skill development
- A collaborative and inclusive work culture
- Access to internal training and certification programs
- Flexible working hours and remote work options
- Health and wellness benefits package
Location
This position is based in Frankfurt am Main, Germany
Application Process
- Interested candidates should submit a resume and cover letter
- Shortlisted applicants will be invited for interviews
- The process may include technical and behavioral assessments
Visa sponsorship available for qualified candidates requiring relocation
