Responsibilities
- Offering first-line product support by answering customers’ questions, and investigating issues they’re experiencing.
- Deliver clear, supportive and outstanding support.
- Speaking with potential new customers who are browsing the site and answering product questions they may have.
- Triaging bugs, passing development requirements on to the product team, and communicating with developers on new releases and investigations.
- Each week, you will spend 4 days mainly focused on live chat and one day off live support to focus on any follow-ups, training and other projects.
- Have regular check-ins with your line manager and be encouraged to collaborate on projects with the wider team.
Requirements
- 1+ years of customer support experience
- Love tech and problem-solving
- Can work independently but also enjoy collaboration
- High emotional intelligence and consider yourself to be emotionally resilient
- Welcome feedback and understand how it benefits your own and others' development
- Excellent written and verbal communication skills
- Understand what makes a great user experience
Nice to Have
- Have experience in a SaaS business
- Have a background in sales and/or marketing
- Can speak another language (Spanish would be great!)
- Have experience working in a remote team
- Have worked on live chat
Team
Structure: remote-first business
Additional Information
- Work from anywhere within the UK
- Hours: 9am - 5:30pm GMT
- Must be able to work in the UK
- No visa sponsorship available
- Early Friday finish during Summer
- Paid annual charity day
- Birthday voucher
- Access to employee perks and discounts through our HR platform
