About the Role
This position involves managing customer interactions and ensuring satisfaction using HubSpot tools. The candidate will support client retention by tracking communications, updating records, and coordinating follow-ups. The role operates in a remote environment with a flexible schedule limited to three days weekly.
Responsibilities
- Monitor and respond to customer inquiries through HubSpot platforms
- Update and maintain accurate client records and interaction logs
- Coordinate follow-up tasks with internal teams to resolve client issues
- Identify customer needs and suggest improvements to service delivery
- Track customer satisfaction and flag concerns for escalation
- Assist in onboarding new clients to company systems and processes
- Generate regular reports on customer engagement metrics
- Ensure timely communication between clients and internal departments
- Maintain data hygiene within the CRM system
- Support resolution of account-related questions
- Log all customer interactions according to company protocols
- Follow up on service renewals and contract timelines
- Collaborate with support teams to improve response efficiency
- Escalate technical or billing issues to appropriate departments
- Contribute to process documentation for customer workflows
- Participate in weekly team check-ins and planning sessions
- Adhere to service level agreements for response times
- Use HubSpot tools to track customer lifecycle stages
- Provide feedback on customer trends and pain points
- Assist in preparing client status summaries for management review
Compensation
Hourly rate commensurate with experience
Work Arrangement
Remote, part-time, 3 days per week
Team
Small, agile customer success team with direct reporting structure
Application Instructions
- Submit a resume and brief cover letter outlining relevant experience with CRM systems and customer support
- Include availability for three-day weekly schedules
Work Schedule
- This role requires availability for three fixed days each week
- Schedule to be confirmed based on team coordination needs
Not available
