Requirements
- foundational understanding of contact center technologies
- self-driven professional
- strong troubleshooting skills
- collaborates effectively across cross-functional project and product teams
- Java
- Spring Boot
- Vaadin
- Thymeleaf
- Bootstrap/HTML5
- PostgreSQL
- SQL Server
- Informix
- Docker
- Kubernetes
- Google Cloud Platform (GCP)
- Microsoft Active Directory (via Azure AD/Entra ID)
- Cisco Finesse
- Coral Interactive (softphone)
- Cisco Unified Contact Center Enterprise (UCCE)
- Cisco Customer Voice Portal (CVP)
- Genesys Platform SDK (PSDK)
- Genesys Voice Portal (GVP)
- Splunk
- GitHub Copilot
- Grok
- Claude, or equivalent AI-assisted development tools
- Git
- JIRA
- Confluence, or equivalent project management and version control tools
Nice to Have
- C# / .NET
Additional Information
- Core collaboration hours may be required to overlap with team members across time zones.
- Occasional after-hours support for production deployments or critical incidents may be necessary, particularly given the L3 support responsibilities of this role.
- The ideal candidate is a self-starter who takes initiative, communicates proactively, and consistently delivers high-quality work without requiring close oversight.
- You are expected to manage your own schedule, flag blockers early, and contribute meaningfully to team discussions and planning sessions.
- Clear, concise communication is essential.
- You will be expected to provide regular status updates, participate actively in team meetings, and document your work thoroughly.
- Strong English communication skills (written and verbal) are required.
